Telephone service, internet, and bills: checklist

Complete the number-porting, pricing, discount, and complaint steps in order when setting up telephone, internet, and energy services.

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1. Start number porting first

When changing companies, start transferring your number to the new company in the same area before closing your old line.

1. Start number porting firstWhen changing companies, start transferring your number to the new company in the same area before closing your old line.
2. Ask the company about phone compatibilityIf your phone is unlocked, you can use it with another company; ask the company whether it is technically compatible with US networks.
3. Review the internet labelBefore signing a contract, check the price, promotional price, post-promotion price, fees, speed, and data limits.

4. Apply for LifelineIf you are eligible, apply online through the National Verifier or print and mail the form; in Oregon and Texas, use the state website.
5. Enroll with a provider after approvalOnce approved, enroll with a phone or internet company that offers Lifeline.
6. Register your phone with the National Do Not Call RegistryRegister your landline or mobile phone for free through DoNotCall.gov or by calling the specified phone number.donotcall.gov(Official site)

7. Contact the company firstFor telephone, internet, electricity, natural gas, or water problems, contact the relevant company first.
8. Complain to the relevant agency if the issue is not resolvedContact the FCC for telephone and internet issues, and your state public utility commission for services such as electricity and natural gas.
9. Request a payment planIf you are having difficulty paying your bill, ask the company for a deferred payment plan before service is disconnected.

This content is general information, not legal advice.