BIST10011,572
-1.28%
USD49.45
+0.05%
EUR55.62
+0.37%
GOLD4,182.70
+0.04%
INTEREST37.00%
-1.00
BITCOIN82,421
+0.50%
October 19, 20269°
BIST10011,572
-1.28%
USD49.45
+0.05%
EUR55.62
+0.37%
GOLD4,182.70
+0.04%
INTEREST37.00%
-1.00
BITCOIN82,421
+0.50%
October 19, 20269°

Consumer rights: checklist

Prepare your documents, contact the company in writing first, and if you do not get a result, dispute the matter with the appropriate agency and the institution you paid.

0/6 steps done

YOUR NEXT STEP

1. Gather copies of your documents

Prepare copies of contracts, invoices, receipts, and bank statements.

Prepare the complaint file

1. Gather copies of your documentsPrepare copies of contracts, invoices, receipts, and bank statements.
2. Keep correspondence and advertisementsSave correspondence, advertisements, and web pages as screenshots.
3. Write down the events in chronological orderBriefly describe what happened, whom you spoke with, and what you requested.
4. Contact the company in writingFirst contact the company in writing and keep the company's response.
5. File a complaint with the right agencyIf you do not get a result, contact the agency appropriate for the type of problem and record your complaint number.
6. Dispute the payment with the payment providerAlso dispute the payment with your bank, card company, or payment provider.

This content is general information, not legal advice.