Getting a new phone number is not always the first step for users whose numbers have been compromised. An expert says that if attackers maintain access via email, bank logins, recovery settings, or the operator account, changing the number alone will not be sufficient.
The text describes a user's account being re-compromised and experiencing access issues to accounts linked to their old number. In response, it is recommended to first strengthen security on the mobile line, then protect email, banking, and credit card accounts.
First, Secure the Line and Accounts
The expert advises establishing direct and official communication with the mobile operator, checking for activities such as SIM swaps, number porting attempts, new device additions, call forwarding, and unauthorized users. Additionally, setting a strong account PIN, enabling number porting lock, and if available, a SIM lock is recommended.
It is also stated that the email account must be secured. For this, changing the password, logging out of all sessions, reviewing recovery email and phone numbers, removing unknown forwarding rules, and strengthening two-factor authentication are suggested.
Stronger Methods Instead of Text Codes
The text explains that reliance on SMS verification codes for important accounts can become risky. Therefore, it emphasizes that methods like authenticator apps, security keys, or passkeys should be preferred.
Recommendations also include not changing passwords from suspicious devices, checking devices for malware, and using unique passwords for every important account.
Additional Steps Against Fraud and Identity Theft
The text conveys that if unauthorized card transactions are seen at banks, one should contact the relevant institution's fraud department directly. It is advised to cancel suspicious cards, request new card numbers, enable transaction alerts, and remove unrecognized devices from online banking.
If there is a risk of identity theft, placing a credit freeze and filing an identity theft report are also among the recommendations. This makes it harder for attackers to open new credit accounts.
When to Consider Changing the Number
The author says that if attack attempts via the same number persist despite all security measures, a new number can be considered. However, this should only be done after critical accounts are updated and the old number is removed from recovery options.
The main conclusion of the text is that instead of changing the phone number, one must first close the attack chain by securing email, bank, line, and recovery settings.